Complementary channels & services

Online delivery team

Complementary channels & services

People have more choice than ever before of where, when and how to do their shopping. We offer a winning mix of supermarkets, convenience stores and a full online grocery and general merchandise offer. Where customers shop all three of these channels, their total spend is more than double that of the average supermarket-only shopper.

Recent achievements

  • Sainsbury’s Bank delivered its fifth consecutive year of profit growth, with our share of the joint venture post-tax profit up 38 per cent to £22 million. We have reached an agreement to take full ownership of Sainsbury’s Bank by acquiring Lloyds Banking Group’s 50 per cent shareholding for £248 million
  • Our convenience business has delivered sales growth of over 17 per cent year-on-year and now sees five million customer transactions each week and a turnover in excess of £1.5 billion
  • Growing numbers of shoppers are taking advantage of our market-leading Click & Collect service. Currently available in around 1,000 of our stores
  • Our online grocery orders now exceed 190,000 a week, with an annual turnover of nearly £1 billion
  • Our general merchandise website now offers more than 6,000 branded and own brand products
  • We were the first retailer in the UK to trial innovative ‘Mobile Scan & Go’ technology in three stores

20x20 Sustainability plan

Guided by our values, we've set ourselves 20 challenging sustainability targets to reach by 2020.

20x20 2013 update