Complementary channels & services

Online delivery team

Complementary channels & services

Developing channels and services that complement our existing supermarket business is a key part of our long-term strategy for growth. By investing in our online and convenience businesses, and through the acquisition of Sainsbury’s Bank, we are focused on driving sales through increasing customer loyalty.

Recent achievements

  • We acquired the remaining 50% shareholding of Sainsbury’s Bank from Lloyds Banking Group on 31 January 2014. Our strategy for long-term growth is focused on unlocking value by offering shoppers compelling reasons to bank and shop with Sainsbury’s. Customers who take out a Bank product spend more with us in-store (up to 15 per cent more per month once they have been with us 24 months), demonstrating increased brand loyalty
  • Our convenience business has delivered sales growth of over 19 per cent year-on-year and now sees six million customer transactions each week and a turnover in excess of £1.8 billion
  • We opened 91 convenience stores last year and, with over 600 stores, we now have more convenience stores than supermarkets in our store estate
  • We recently opened our first Convenience Training College in Brixton, London, which will provide training to colleagues and support our growth in this market
  • Over half of our customers are taking advantage of our market-leading Click & Collect service. Currently available in around 1,000 of our stores
  • Our online grocery orders have grown over 12 per cent during the year to exceed 190,000 a week, and have reached the significant milestone of £1 billion in annual sales
  • Our general merchandise website now offers more than 6,000 branded and own brand products

20x20 Sustainability plan

Guided by our values, we've set ourselves 20 challenging sustainability targets to reach by 2020.

20x20 2013 update