FAQs

FAQs

The information in the question and answer guide is intended to provide an introduction to J Sainsbury plc, its operating companies and shareholder issues. Click on a question to reveal the answer. These sections are regularly updated.

Last updated: 29 May 2012, 18:00.

  • How can I obtain corporate images or copies of the corporate logo?

    By going to the image & logo library section of this website.

  • How does Sainsbury’s Supermarkets support rural communities?

    Customer Understanding of Agricultural Production

    For consumers generally to support rural economies, they must have a clearer, stronger understanding of the provenance of food. In a recent MORI survey, 74% of people said that they would choose British produce in season over other produce if it were available.

    This year, for the second year running, Sainsbury's Supermarkets will be supporting the NFU's Food and Farming Roadshow, which takes the facts about farming out into the community and, in some instances, into our supermarket car parks. The Roadshow gives us an opportunity to explain to our customers how food is produced, enabling them to make informed choices and to have confidence in the quality of the food they eat.

    Sainsbury's Stores in Rural Locations

    Sainsbury's stores can take one of several formats, which we have developed to meet the needs of specific locations. For rural locations we offer our Country Town stores or Sainsbury's Locals.

    Country Town stores are small superstores that typically have a sales area of 10 to 30,000 sq ft. They are small supermarkets serving the needs of weekly shoppers in small market towns throughout the UK. We currently have 36 such stores.

    Sainsbury's Locals are our smallest format being about the size of a tennis court (3,000 sq ft). They provide a 'top up' shopping or 'grab and go' shopping facility in villages as well as urban communities. We currently have over 200 such stores and are looking to expand this number considerably over the next few years.

  • How many colleagues does Sainsbury’s employ?

    Around 157,000 people.

  • How many products does Sainsbury’s Supermarkets sell?

    A large Sainsbury's store stocks approximately 30,000 products and an increasing number of stores also offer complementary non-food products and services.

  • Is there any truth to the alleged cash-back scam at one of your stores?

    You may have seen an email about a cash-back scam at one of our stores. This email has been circulating the internet for some time, and the content is very dated as it makes references to retailing payment techniques not used by Sainsbury's. Even more, the store it refers to doesn't even exist. We can assure you that the contents of the email are completely fictitious in regard to Sainsbury's supermarkets. We place the highest importance on our customers' security and can assure you you'll be able to continue to shop with us with complete confidence.

    If you have any questions, please don't hesitate to contact us at customer.service@sainsburys.co.uk or call the Careline on 0800 636 262.

  • What career opportunities are there at Sainsbury’s?

    Please go to the careers page for information about the opportunities available with us.

  • What is Lord Sainsbury’s involvement in the day to day running of the company?

    Lord Sainsbury plays no part in the day-to-day running of our company and no member of the Sainsbury family has had any role in the company for over a decade. The honorary title of 'President' was bestowed on Lord Sainsbury in 1992 on his retirement after 40 years leading the company. We make no donations to any party and also do not take part in any party political events.

  • What is Sainsbury's position on tax?

    All Sainsbury’s trading profit is subject to corporation tax in the UK, and last year Sainsbury’s was ranked 11th highest by PricewaterhouseCoopers in terms of UK total tax contribution. Sainsbury’s Guernsey PCC Limited is a tax resident in the UK and so pays UK tax on any profits.

  • What is Sainsbury’s goal?

    We will make all our customers' lives easier everyday by offering great quality and service at fair prices.

  • What is Sainsbury’s position on buying British?

    Buying British

    For over 130 years Sainsbury's Supermarkets has been committed to supporting British farming. We have a policy of buying British and labelling it as British wherever we can. We sell over £6 billion worth of British food each year.

    Of foodstuffs that can be grown in this country, we source over 90% from Britain. We source:

    • 100% British fresh lamb when in season
    • 100% British fresh free-range chicken
    • 100% British eggs
    • 100% British fresh milk
    • 100% British pork sausages including 100% British back fat (we are the only UK supermarket to do this)
    • 100% British own-brand Cooked Traditional Premium and Standard hams. In August 1999 we introduced a 100% wafer-thin British ham. This is another first for a British supermarket.

    Sainsbury's Supermarkets sells more British apples than any other retailer. In 1999 we suspended imports of Cox in recognition of the quality and availability of the British Cox crop.

  • What is Sainsbury’s Supermarkets’ position on organic products?

    Organics is an area of rapid and significant growth, offering considerable opportunity to British growers and farmers.

    Sainsbury's has organic sales of £7 million per week, of which £4.5 million comes from the Sainsbury's SO Organic range, while sales per year total £360 million of which £230 million is SO Organic.

    We have over 800 organic lines, with the bestsellers in the dairy and produce categories, and major growth in grocery, frozen foods, bakery, fresh meat and wine.

    We are committed to sourcing from the UK wherever possible. All our organic milk, eggs, beef, pork and chicken are British. We have taken a number of steps to encourage more British farmers to switch to organic production.

    • We regularly support the Soil Association Annual Organics Conference and have sponsored the attendance of conventional farmers who are considering investing in switching to organic production methods.
    • Sainsbury's was the first supermarket to sign a contract for its British organic beef supply. The contract, between Sainsbury's, Anglo Beef Processors and Shane Brettell, an organic beef and egg producer from Shropshire, will last for one year and ensure fair price and best organic practice.

    We aim to extend this commitment to the rest of our organic beef suppliers, with contracts for organic pork and lamb to follow. We hope that these relationships will provide a template for British organic meat supply.

    • Sainsbury's is selling milk from British farms it is helping to convert to organic standards - the first time a major retailer will work directly with farmers to encourage them to undertake the change to organic. We are committed to working with the farmer for a minimum of three years and three months - the longest-term milk contract between retailer and farmer in the industry.
  • What is Sainsbury’s Supermarkets’ position on price?

    At Sainsbury's our aim is to offer our customers great products at fair prices. We believe that customers value our product innovation and the fact that we never compromise on quality. We will strive to remain competitive, supported by a strong promotional programme across all product ranges.

  • What is Sainsbury’s vision?

    To be the most trusted retailer where people love to work and shop.

  • What is your response to the guilty verdict in the trial of potato firm Finance Director, Andrew Behagg?

    This was an unacceptable and calculated crime against Sainsbury's of a magnitude never experienced in our history. We are pleased that justice has been done with today's verdict and we would like to thank the police for their thorough investigation that led to the conviction of John Maylam and David Baxter in 2011 and Andrew Behagg today. Today's verdict sends a very clear message to anyone that behaves in this way that there are consequences to their actions.

    We demand the highest standards of all our colleagues and suppliers and Sainsbury's code of conduct clearly details how we expect them to behave, and is reinforced by our confidential whistle blowing line.

  • What sort of relationship does Sainsbury’s have with its agricultural suppliers?

    Like all supermarkets, Sainsbury's does not buy direct from farmers; we buy from meat processors and produce packers, some of whom are also farmers and growers.

    In the early 1990s, Sainsbury's Supermarkets pioneered partnership schemes with the establishment of our Partnership in Livestock and Partnership in Produce schemes. These are a three-way partnership involving Sainsbury's, our supplier (the meat or produce packer) and the farmer or grower. Thousands of farmers and growers who are members benefit from being able to plan better long term, to share information, to support joint research and development, and to reduce costs. Our millions of customers enjoy the benefits of guaranteed supplies, consistent product quality and traceability. Through our partnership schemes, we have helped farmers and growers find solutions to various problems. Our specifications have proven sufficiently flexible to enable us to promote, for example:

    • small Cox apples and small cauliflowers following periods of severe drought;
    • lamb cuts sourced from hill lambs that are smaller than those usually consumed in the UK but for which no export market could be found.

    Not only is it our policy to buy British when in season but through our partnership schemes we seek to maximise the availability of British products. For example, by working with our vegetable suppliers on improved storage techniques, we are now able to offer British potatoes, carrots, onions, parsnips, leeks and white cabbage for longer each season.

    Our international buying perspective gives us an overview of what farmers and growers are doing on a global scale. By sharing this knowledge with our British partnership suppliers we can alert them to new threats and help them turn these into opportunities. A few years ago, for example, we pointed out to British tomato suppliers the challenges they face from Spanish commodity crop tomato producers. As a result, our British suppliers are now producing more British premium quality tomatoes, such as plum, cherry and vine tomatoes, for our customers to enjoy.