Communications
During 2004/05 we have introduced a number of new methods of communication. Our Chief Executive, Justin King, sends regular letters to all colleagues outlining what is happening in the business. We have also introduced a new programme called 'Tell Justin' to give all colleagues the opportunity to write to Justin King with their ideas for improving Sainsbury's.
Talkback surveys
Talkback is our survey of colleagues' opinions, tracking their commitment and engagement. The survey has been carried out annually since 1996. This feedback is used at both local and corporate levels to inform our business strategies. Almost 90% of colleagues completed the Talkback survey in 2004.
The key messages from the 2004 survey were:
- colleagues understand and support our goals and values
- they are clear about what they are expected to achieve
- colleagues in stores understand how they impact customers' shopping experience.
But:
- daily communications with colleagues need to improve
- work-life balance is a growing concern in stores
- we need to improve the capability of first-line managers in our supply chain operations.
Shining Stars
We have introduced a new recognition programme across Sainsbury's in 2004/05 called Shining Stars. Managers and colleagues can nominate those who they believe have done a great job and colleagues receive vouchers worth £10 to reward them for their efforts. We also run competitions throughout the year relating to key trading periods.
Business Update
Business Update is issued each week via the Sainsbury's intranet site and gives news both of the company and also of the general business climate.
Intranet site
Sainsbury's intranet site, called Connect, is used for communicating news about social and business events, and news of colleagues, as well as spreading information on company policies.
JS Journal
The JS Journal, our house magazine, is published ten times a year and given to all colleagues. It contains news and stories about colleagues and the business. Colleagues also write regular features for the section 'If I were boss' and there is also a letters page.
Link Magazine
Link Magazine is published monthly for colleagues in our distribution centres and depots.
Information in stores and offices
Information is displayed via different means including noticeboards/information display screens/flyers in our stores and our offices.
Annual Review and Summary Financial Statement
About 35% of our colleagues are shareholders and therefore receive the Annual Review.
Role of trade unions
We believe in working in partnership with both our Colleague Council and those trade unions representing colleagues. We believe that business decisions will be enhanced through consultation. Within our supply chain, where union membership has traditionally been much higher, we have continuing relationships with key unions.
Whistle blowing
Our whistle blowing policy enables colleagues to report any serious misconduct, fraud, or other malpractices which could expose the Company to loss, liability or embarrassment, in confidence and without fear of recrimination. All concerns raised are taken seriously and investigated promptly and thoroughly. We work with an external agency to maintain confidentiality.
