J Sainsbury plc Annual Report and
Financial Statements 2016

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Our vision

To be the most trusted retailer where
people love to work and shop.

Our goal

To make all our customers’ lives
easier every day by offering great
quality and service at fair prices.

Financial highlights

  • 16.5%

    Market share maintained

  • £587m

    Underlying profit before tax

    Down 13.8%

  • £548m

    Statutory profit before tax

  • +0.4%

    Total retail sales

    (including VAT, excluding fuel)

  • -0.9%

    Like-for-like retail sales

    (including VAT, excluding fuel)

  • 12.1p

    Full-year dividend per share

    Down 8.3%

  • 23.9p

    Basic earnings per share

  • 8.8%

    Return on capital employed

    Down 88 bps

  • 24.2p

    Underlying basic earnings per share

    Down 8.3%

Our Business model

How we are organised to grow value for our shareholders

Our Business strategy

We have made good progress this year, demonstrating that the strategy we outlined to you 18 months ago is delivering results. We outperformed our main supermarket peers and maintained our market share in a competitive environment.

  • We know our customers better than anyone else

  • Great products and services at fair prices

  • There
    for our customers

  • Colleagues making the difference

  • Our values make us different

Reward and loyalty Effective campaigns #LittleTwists - Add ginger beer to your lamb for a twist on your favourite roast

We know our customers better than anyone else

Understanding our customers is essential to achieving our goal to be the most trusted retailer where people love to work and shop. Our customer insights inform the decisions we make each day.

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Commitment to responsible sourcing

Investing in the quality of 3,000 own-brand products

Great products and services at fair prices

Our customers trust us to deliver great quality at fair prices across all of our products and services. Our commitment to deliver on this is at the heart of our strategy.

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Trials of new formats in selected stores

Concessions give customers even more choice and convenience

There for our customers

Shopping behaviour is changing and our customers have responded well to the choice and flexibility we offer across our supermarket, convenience and online businesses.

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Commitment to diversity & inclusion

Training & apprenticeship opportunities

Colleagues making the difference

Our colleagues provide industry-leading customer service. We support them with extensive skills training and apprenticeship opportunities, which helps them to exceed our customers’ expectations.

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111 Discovery Communities

£10 million investment

Our values make us different

Our values remain at the core of our business and are part of our long-term strategy for growth.

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